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Support

For pima on the web, the app for iPhone and iPad, and the evaluation demos

Thank you

Your message has reached us. We reply by email, from hello@pima.co.ke, so keep an eye on that address and on your junk folder the first time.

Write to us

hello@pima.co.ke reaches the people who build pima. There is no ticket system in front of it and no automated reply: a person reads every message.

Whichever way you write, the reply comes faster when the message carries:

  • where you were: the web, the app for iPhone or iPad, or the documentation;
  • which server you were connected to, if you use pima on your organisation's own server rather than one of our demos;
  • what you expected and what you saw instead, with the figure's name and date if one is involved;
  • the app version, for the app: Settings shows it at the bottom.

Send a message

We use what you write here only to answer you. Privacy policy

What we can help with

  • Signing in, a lost second factor, a device you want removed from your account.
  • A figure that looks wrong: tell us the figure, the date and what you expected, and we will trace where the number came from.
  • The app: connecting it to a server, what it keeps on the device, and anything it does that the web does not.
  • Evaluation access: extending a demo account, or requesting one.
  • Your data: what we hold about you and how to have it corrected or deleted, as the privacy policy describes. Deleting a demo account takes one email.

Hours

We are in Nairobi (UTC+3) and reply on working days. A message that reaches us in the evening is read the next morning.